The Heritage Store
The Internet's Leading Resource for Coats of Arms &  Surname Histories

Our Policies

Privacy Statement
Security Policy
Shipping Policy
Money Back Guarantee

Credentials

Bibliography
Certificate of Authenticity
Locations Where Our Products Have Been Featured
Read Sample Histories
FAQS

Business Opportunites

Intro to Business
Opportunites
E-Commerce Websites
Surname History Parties
Shopping Mall Kiosks
Highland Games
Renaissance Fairs
Heritage Festivals
Historic Sites




Privacy Policy
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The following information has been provided to The Heritage Store from its parent
company Swyrich Corporation which assists us in processing our orders online as well
as providing us  with our unique online searchable surname history and coat of arms database.

Information Collection

If you are a user of our site, but do not place an order or do not use our contact-us,
order, we

  • do not collect any personal information about you
  • do track Windows IIS Server Data/http data (such as IP address, browser type, referring web site address, domain name, access times, and which pages were accessed on the site)
This log data is collected in our server logs, so as to help diagnose problems with our
web server, to monitor certain aspects of web queries, analyze trends, and to administer
our web site. This collected information is not linked to any personal information that
you may provide when contacting us, or ordering from us.

If you contact us via email, we require as a minimum

  • your name
  • email address
so that we may contact you; additional, opt-in, information may be given so as to
describe you request.

If you place an order through our secure on-line form, or over the phone, we
 request your

  • name
  • telephone number (optional on email orders)
  • billing address
  • shipping address, if different from billing address
  • payment information
  • email address (optional on phone orders)
  • a password of your making, to allow you to track orders on-line (optional)
  • an opt-out selection for future email newsletter distribution
If you use the name search feature, and you find your name is not present, you can
opt-in to send The Heritage Store a notification that your name is not present in our list
of display names. This notification requires your email address, and includes your
surname, so that we may contact you.

The Heritage Store and its parent company Swyrich Corporation does not collect
any demographic information.

Third Party Personally Identifiable Information



Information Usage


If you provide us personal information we use it to
  • clarify details of orders
  • send order confirmations
  • reply to your questions
  • deliver purchased product to you; third party intermediary delivery services (Fed Ex, for example) will be given your name and shipping address
  • charge you the cost of goods; secure third party intermediary credit card processing services are used
  • deliver a newsletter and special offerings to you, if you opt-in
  • allow you secure access to limited-entry area of the site for order tracking, if you opt-in

Personal information may be disclosed, in good-faith and if necessary, to

  • conform to the edicts of law or comply with legal processes served on Swyrich Corporation and its site
  • protect and defend the rights or property of and Swyrich Corporation and its site
  • act in urgent circumstances to protect the personal safety of Swyrich Corporation employees, users of products or services, or members

Information Retention

Personal information is retained in a secure data base. The personal information is retained indefinitely except for credit
card details. Credit card details are retained for a period of 90 days, after which the details are deleted. Credit card information contained on backups of our data base are destroyed within 120 days.

Cookies that are placed on the customer's machine are retained for 100 days.

Information Control

You can control your personal information by sending The Heritage Store a request via postal mail (as other means are
less secure). If we validate that you are the owner of the data, the information may be updated, or deleted.

If you wish to opt-out of email notifications, you can be removed from the mailing list at
any time by sending us an email request, or by using the opt-out link provided in the newsletter.

We will not sell, give, share, or trade your personal information with any company that is not part of Swyrich Corporation, except as disclosed in this statement. Within the Swyrich Corporation information is used for the limited purposes stated here-in. Personal information will only be used for the stated purposes. We also do not allow other companies to offer
our customer's products or services, unless you opt-in to receive such notifications

Information Access

We provide you with the means to access the following:

  • status of your order by on-line log-in, fax, or phone (for on-line access, you must provide an email address and password during the order process)
  • your personal information, as stated, and restricted, in Information Control sub-section, less the credit card details

You can request access to your information, less credit card details, by contacting our custom service representative via telephone.

Employees of Swyrich Corporation do not have access to your personal information, except at the time of order
processing, or by the data base adminstrator via secure password access. Admin access would be necessary to address data base maintenance issues, only.

Information Security

We are committed to protecting the security of your personal information from loss, misuse or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a global secure server, with limited access, that is located in controlled facilities. When personal information is transmitted,
such as a credit card number, we protect it through the use of 128 bit SSL encryption.

Cookies

When you visit the site, a cookie is placed on your PC, if the customer's browser accepts cookies. If the visitor is
returning to the site, then the cookie is read from the visitor's PC. The cookie is used to

  • track the progression of the visitor's order

The cookie is retained for a period as described in Information Retention sub-section. I
f you disable cookies, you will be able to view the content of the web site, but you will not be able to place orders.

Cookies are not linked to your personal information.

External Links

The Heritage Store contains links to external web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Change Control

This privacy statement will occasionally be updated. When updated, the 'last updated' date at the top of this page will be modified. For significant changes to this statement, The Heritage Store will place a prominent notice on the web site for 30 days.


©2004 The Heritage Store All rights reserved. No information can be copied or reproduced from this website without the prior consent of the webmaster. For more information please contact us at info@heritagestores.com